‘Don’t wait for a light to appear at the end of the tunnel. Stride down there, and light the bloody thing yourself.’ SARA HENDERSON

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‘Victims spend their time pointing to the problems. Winners spend their time looking for solutions.’

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Effective communication means expressing ourselves in a way that increases mutual understanding and promotes goodwill.

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When we communicate effectively, people understand what we think and how we feel, and do not feel threatened or under attack.

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Some of us choose to avoid the possibility of conflict by giving incomplete messages—conveying only part of the story. Instead of clearly saying what we think, feel or want, we drop hints, mutter under our breath or make vague comments alluding to the issue and hope that the other person will work it out.

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It is important to discuss certain issues, even if there’s a chance that doing so may generate some conflict or disapproval.

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I prefer to be liked but I can cope even if some people don’t like or approve of me.

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I prefer to avoid conflict but I can cope with conflict if it should arise. If someone is hostile towards me, it’s unpleasant, but I can stand

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I prefer to avoid conflict but I can cope with conflict if it should arise. If someone is hostile towards me, it’s unpleasant, but I <You have reached the clipping limit for this item>

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