Just be careful that the one word you use is a noun, not a verb. A verb is more likely to sound like a command. Sit! Come! Quiet! Better for dog

· Location 936-937

Just be careful that the one word you use is a noun, not a verb. A verb is more likely to sound like a command. Sit! Come! Quiet! Better for dog training than for child rearing. I asked the

· Location 936-937

Just be careful that the one word you use is a noun, not a verb. A verb is more likely to sound like a command. Sit! Come! Quiet! Better for dog training than for child rearing.

· Location 936-937

Toothbrushing gesture. Finger to lips gesture. Handwashing gesture.

· Location 941-942

TOOL #6: Describe What You See

· Location 959-959

Appreciate progress before describing what’s left to do.

· Location 969-969

As you may have noticed in the last example, when you describe what you see, it helps to describe the positive instead of focusing on the negative.

· Location 970-971

As you may have noticed in the last example, when you describe what you see, it helps to describe the positive instead of focusing on the negative. Describe the progress that you see before pointing out what’s left to be done.

· Location 970-971

TOOL #7: Describe How You Feel

· Location 973-973

It can be helpful for a child to know what another person is feeling. Kids need to know when their parents or teachers are frightened, frustrated, or angry.

· Location 977-978

I told him, “You’re getting good at putting your angry feelings into words instead of hitting.

· Location 1004-1005

I told him, “You’re getting good at putting your angry feelings into words instead of hitting. That’s not easy to do.”

· Location 1004-1005

When expressing anger or frustration, use the word I, avoid the word you.

· Location 1008-1010

When expressing annoyance, irritation, or anger, it’s important to banish the word you.

· Location 1013-1013

Express strong anger sparingly. It can feel like an attack.

· Location 1028-1029

Save your outrage for those times when it is unavoidable. Your kid smacked you in the nose, covered the cat in molasses, flushed your wedding ring down the toilet. Fury is not a useful everyday seasoning for a relationship!

· Location 1037-1039

TOOL #8: Write a Note

· Location 1039-1039

TOOL #9: Take Action Without Insult

· Location 1061-1061

I offered various options: the 6:00 p.m. slot, the 6:15 slot, and the 6:30 slot.

· Location 1048-1048

“I’m putting the bike away for now. You’re in no mood to have your head squeezed by a helmet,

· Location 1066-1066