Resist the urge to ask questions of a distressed child.

· Location 572-572

Acknowledge Feelings with Words

· Location 266-266

TOOL #1: Acknowledge Feelings with Words

· Location 266-266

Sit on those “buts.”

· Location 383-383

TOOL #2: Acknowledge Feelings with Writing

· Location 410-410

TOOL #3: Acknowledge Feelings with Art

· Location 435-435

TOOL #4: Give in Fantasy What You Cannot Give in Reality

· Location 525-526

Even gentle questions can feel like an interrogation when a child is in distress. He may not know why he is upset. He may not be able to express it clearly in words. Often when questioned like this, even adults can feel threatened. We have the feeling we are being asked to justify how we feel and that our explanation may not live up to the asker’s standards.

· Location 574-577

By making a statement instead of asking a question, we accept the feelings without requiring any justification.

· Location 577-578

By making a statement instead of asking a question, we accept the feelings without requiring any justification. You don’t have to figure out the cause of the feelings in order to empathize.

· Location 577-579

TOOL #5: Acknowledge Feelings with (Almost) Silent Attention

· Location 599-599

(Don’t just say something. Sit there!)

· Location 600-600

By lending an attentive ear and firmly squeezing our lips together, or letting out a sympathetic grunt, we can help our children find their own way through their feelings.

· Location 603-604

By lending an attentive ear and firmly squeezing our lips together, or letting out a sympathetic grunt, we can help our children find their own way through their feelings. The gift we can give them is to not get in the way of their process by jumping in with our reactions: advice, questions, corrections.

· Location 603-605

By lending an attentive ear and firmly squeezing our lips together, or letting out a sympathetic grunt, we can help our children find their own way through their feelings. The gift we can give them is to not get in the way of their process by jumping in with our reactions: advice, questions, corrections. The important thing is to give them our full attention and trust them to work it out.

· Location 603-606

• Sit on those “buts.” Substitute: “The problem is . . .” or “Even though you know . . .”

· Location 657-658

• All feelings can be accepted. Some actions must be limited! • Sit on those “buts.” Substitute: “The problem is . . .” or “Even though you know . . .”

· Location 655-658

• All feelings can be accepted. Some actions must be limited! • Sit on those “buts.” Substitute: “The problem is . . .” or “Even though you know . . .” • Match the emotion. Be dramatic! • Resist the urge to ask questions of a distressed child.

· Location 655-660

It’s human nature. We’re stuck with it, and our children are no different. We resist being told what to do. Direct orders provoke direct opposition.

· Location 679-680

When we give children commands, we’re working against ourselves. Where we had hoped to inspire obedience, we’ve just stirred up rebellion in their little hearts.

· Location 680-682