1. When trying to get the facts, I pretend that I am collecting this information not for myself, but for some other person. This helps me to take a cold, impartial view of the evidence. This helps me eliminate my emotions. 2. While trying to collect the facts about the problem that is worrying me, I sometimes pretend that I am a lawyer preparing to argue the other side of the issue. In other words, I try to get all the facts against myself—all the facts that are damaging to my wishes, all the facts I don’t like to face.

Page 24 ¡ Location 707-712

1. When trying to get the facts, I pretend that I am collecting this information not for myself, but for some other person. This helps me to take a cold, impartial view of the evidence. This helps me eliminate my emotions. 2. While trying to collect the facts about the problem that is worrying me, I sometimes pretend that I am a lawyer preparing to argue the other side of the issue. In other words, I try to get all the facts against myself—all the facts that are damaging to my wishes, all the facts I don’t like to face. Then I write down both my side of the case and the other side of the case—and I generally find that the truth lies somewhere in between these two extremities.

Page 24 ¡ Location 707-713

“A problem well stated is a problem half solved.”

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As Charles Kettering puts it: “A problem well stated is a problem half solved.”

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What am I worrying about? What can I do about it?

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I found that writing down both the questions and the answers clarifies my thinking

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Writing down precisely what I am worrying about. Writing down what I can do about it. Deciding what to do. Starting immediately to carry out that decision

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once you have made a careful decision based on facts, go into action. Don’t stop to reconsider.

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“I find that to keep thinking about our problems beyond a certain point is bound to create confusion and worry. There comes a time when any more investigation and thinking are harmful. There comes a time when we must decide and act and never look back.”

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everyone who wishes to present a problem to me must first prepare and submit a memorandum answering these four questions:

Page 29 ¡ Location 818-820

everyone who wishes to present a problem to me must first prepare and submit a memorandum answering these four questions: Question 1: What is the problem? (“In the old days we used to spend an hour or two in a worried conference without anyone’s knowing specifically and concretely what the real problem was. We used to work ourselves into a lather discussing our troubles without ever troubling to write out specifically what our problem was.) Question 2: What is the cause of the problem? (“As I look back over my career, I am appalled at the wasted hours I have spent in worried conferences without ever trying to find out clearly the conditions which lay at the root of the problem.)

Page 29 ¡ Location 818-826

everyone who wishes to present a problem to me must first prepare and submit a memorandum answering these four questions: Question 1: What is the problem? (“In the old days we used to spend an hour or two in a worried conference without anyone’s knowing specifically and concretely what the real problem was. We used to work ourselves into a lather discussing our troubles without ever troubling to write out specifically what our problem was.) Question 2: What is the cause of the problem? (“As I look back over my career, I am appalled at the wasted hours I have spent in worried conferences without

Page 29 ¡ Location 818-825

everyone who wishes to present a problem to me must first prepare and submit a memorandum answering these four questions: Question 1: What is the problem? (“In the old days we used to spend an hour or two in a worried conference without anyone’s knowing specifically and concretely what the real problem was. We used to work ourselves into a lather discussing our troubles without ever troubling to write out specifically what our problem was.) Question 2: What is the cause of the problem? (“As I look back over my career, I am appalled at the wasted hours I have spent in worried conferences without ever trying to find out clearly the conditions which lay at the root of the problem.) Question 3: What are all possible solutions of the problem? (“In the old days, one man in the conference would suggest one solution. Someone else would argue with him. Tempers would flare. We would often get clear off the subject, and at the end of the conference no one would have written down all the various things we could do to attack the problem.) Question 4: What solution do you suggest? (“I used to go into a conference with a man who had spent hours worrying about a situation and going around in circles without ever once thinking through all possible solutions and then writing down: This is the solution I recommend.”)

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“My associates rarely come to me now with their problems. Why? Because they have discovered that in order to answer these four questions they have to get all the facts and think their problems through. And after they have done that they find, in three-fourths of the cases, they don’t have to consult me at all, because the proper solution has popped out like a piece of bread popping out from an electric toaster.

Page 29 ¡ Location 832-835

“My associates rarely come to me now with their problems. Why? Because they have discovered that in order to answer these four questions they have to get all the facts and think their problems through. And after they have done that they find, in three-fourths of the cases, they don’t have to consult me at all, because the proper solution has popped out like a piece of bread popping out from an electric toaster. Even in those cases where consultation is necessary, the discussion takes about one-third the time formerly required, because it proceeds along an orderly, logical path to a reasoned conclusion.

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RULE 1: Get the facts. Remember that Dean Hawkes of Columbia University said that “ half the worry in the world is caused by people trying to make decisions before they have sufficient knowledge on which to base a decision.” RULE 2: After carefully weighing all the facts, come to a decision. RULE 3: Once a decision is carefully reached, act! Get busy carrying out your decision—and dismiss all anxiety about the outcome. RULE 4: When you, or any of your associates are tempted to worry about a problem, write out and answer the following questions: What is the problem? What is the cause of the problem? What are all possible solutions? What is the best solution?

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Part Two in a Nutshell Basic Techniques in Analyzing Worry RULE 1: Get the facts. Remember that Dean Hawkes of Columbia University said that “ half the worry in the world is caused by people trying to make decisions before they have sufficient knowledge on which to base a decision.” RULE 2: After carefully weighing all the facts, come to a decision. RULE 3: Once a decision is carefully reached, act! Get busy carrying out your decision—and dismiss all anxiety about the outcome. RULE 4: When you, or any of your associates are tempted to worry about a problem, write out and answer the following questions: What is the problem? What is the cause of the problem? What are all possible solutions? What is the best solution?

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“I’m too busy. I have no time for worry.”

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Winston Churchill said when he was working eighteen hours a day at the height of the war. When he was asked if he worried about his tremendous responsibilities, he said: “I’m too busy. I have no time for worry.”

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Research men rarely have nervous breakdowns. They haven’t time for such luxuries.

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