We undervalue evidence that contradicts our beliefs and overvalue evidence that confirms them.

Page 166 ¡ Location 2759-2760

As wonderful as the internet is, it has reinforced our worst tendencies. We accept as truth the first Google hit that confirms our beliefs

Page 166 ¡ Location 2762-2763

We don’t seek multiple references or filter out low-quality information. We quickly jump from “This sounds right to me” to “This is true.”

Page 166 ¡ Location 2763-2765

Confirming our theories feels good. We get a hit of dopamine every time we’re proven right. In contrast, hearing opposing views is a genuinely unpleasant experience—so much so that people turn down cold, hard cash to remain in their ideological bubble.

Page 166 ¡ Location 2765-2766

“The best response to false beliefs,” the researchers concluded, “is not necessarily providing correct information.”

Page 167 ¡ Location 2788-2789

“The problem here was not the error. It was the failure of NASA’s systems engineering, and the checks and balances in our processes to detect the error. That’s why we lost the spacecraft.”

Page 170 ¡ Location 2826-2828

“The problem here was not the error. It was the failure of NASA’s systems engineering, and the checks and balances in our processes to detect the error. That’s why we lost the spacecraft.” There was a gap—which went undetected—between the story the data told and the story the rocket scientists told themselves.

Page 170 ¡ Location 2826-2829

“The first principle is that you must not fool yourself—and you are the easiest person to fool.”

Page 170 ¡ Location 2830-2831

From a scientific perspective, opinions present several problems. Opinions are sticky. Once we form an opinion—our own very clever idea—we tend to fall in love with it, particularly when we declare it in public through an actual or a virtual megaphone. To avoid changing our mind, we’ll twist ourselves into positions that even seasoned yogis can’t hold.

Page 172 ¡ Location 2868-2870

As a result, at the outset of their investigation, scientists refrain from stating opinions. Instead, they form what’s called a working hypothesis. The operative word is working. Working means it’s a work in progress. Working means it’s less than final.

Page 173 ¡ Location 2873-2875

Opinions are defended, but working hypotheses are tested.

Page 173 ¡ Location 2876-2876

When we start with a single hypothesis and run with the first idea that pops into mind, it’s much easier for that hypothesis to become our master. It anchors us and blinds us to alternatives sitting in the periphery.

Page 176 ¡ Location 2921-2923

Before announcing a working hypothesis, ask yourself, what are my preconceptions? What do I believe to be true? Also ask, do I really want this particular hypothesis to be true? If so, be careful. Be very careful.

Page 176 ¡ Location 2925-2926

To make sure you don’t fall in love with a single hypothesis, generate several. When you’ve got multiple hypotheses, you reduce your attachment to any one of them and make it more difficult to quickly settle on one.

Page 176 ¡ Location 2928-2929

“The test of a first-rate intelligence,” F. Scott Fitzgerald said, “is the ability to hold two opposed ideas in mind at the same time, and still retain the ability to function.”

Page 176 ¡ Location 2932-2934

In focusing on the facts in front of us, we don’t focus enough—or at all—on the missing facts. As the focal facts scream for attention, we must ask, “What am I not seeing? What fact should be present, but is not?”

Page 179 ¡ Location 2975-2977

Our instinct in our personal and professional lives is to prove ourselves right. Every yes makes us feel good. Every yes makes us stick to what we think we know. Every yes gets us a gold star and a hit of dopamine.

Page 181 ¡ Location 3021-3023

Our instinct in our personal and professional lives is to prove ourselves right. Every yes makes us feel good. Every yes makes us stick to what we think we know. Every yes gets us a gold star and a hit of dopamine. But every no brings us one step closer to the truth. Every no provides far more information than a yes does. Progress occurs only when we generate negative outcomes by trying to

Page 181 ¡ Location 3021-3024

Our instinct in our personal and professional lives is to prove ourselves right. Every yes makes us feel good. Every yes makes us stick to what we think we know. Every yes gets us a gold star and a hit of dopamine. But every no brings us one step closer to the truth. Every no provides far more information than a yes does. Progress occurs only when we generate negative outcomes by trying to rebut rather than confirm our initial hunch.

Page 181 ¡ Location 3021-3025

The point of proving yourself wrong isn’t to feel good. The point is to make sure your spacecraft doesn’t crash, your business doesn’t fall apart, or your health doesn’t break down.

Page 181 ¡ Location 3025-3026