Leading up the chain takes much more savvy and skill than leading down the chain. Leading up, the leader cannot fall back on his or her positional authority. Instead, the subordinate leader must use influence, experience, knowledge, communication, and maintain the highest professionalism.

· Location 3197-3199

you must also realize that your boss must allocate limited assets and make decisions with the bigger picture in mind. You and your team may not represent the priority effort at that particular time.

· Location 3200-3201

A public display of discontent or disagreement with the chain of command undermines the authority of leaders at all levels. This is catastrophic to the performance of any organization.

· Location 3203-3205

at the end of the day, once the debate on a particular course of action is over and the boss has made a decision—even if that decision is one you argued against—you must execute the plan as if it were your own.

· Location 3207-3208

if your leader is not giving the support you need, don’t blame him or her. Instead, reexamine what you can do to better clarify, educate, influence, or convince that person to give you what you need in order to win.

· Location 3209-3211

If someone isn’t doing what you want or need them to do, look in the mirror first and determine what you can do to better enable this.

· Location 3213-3214

“Do you think the company senior executives at corporate headquarters want you to fail?”

· Location 3241-3242

if they are asking questions, criticizing your plan, and requiring paperwork, then it means they are in need of some critical information.

· Location 3248-3249

I knew we were making the right decisions and being careful to mitigate every risk we could control. I knew our combat operations were critical to achieving strategic victory in Ramadi. So if my boss wasn’t comfortable with what I was doing, it was only because I had not clearly communicated it to him.”

· Location 3252-3254

It’s up to you to inform them and help them understand some of the challenges you are dealing with here on the ground. If you have questions about why a specific plan or required paperwork is coming down the pipe, don’t just throw up your hands in frustration. Ask those questions up the chain to clarify, so that you can understand it. Provide them with constructive feedback so they can appreciate the impact those plans or requirements have on your operations.

· Location 3260-3263

In combat as in life, the outcome is never certain, the picture never clear. There are no guarantees of success.

· Location 3402-3403

In combat as in life, the outcome is never certain, the picture never clear. There are no guarantees of success. But in order to succeed, leaders must be comfortable under pressure, and act on logic, not emotion. This is a critical component to victory.

· Location 3402-3404

leaders cannot be paralyzed by fear. That results in inaction. It is critical for leaders to act decisively amid uncertainty;

· Location 3411-3412

There is no 100 percent right solution. The picture is never complete. Leaders must be comfortable with this and be able to make decisions promptly, then be ready to adjust those decisions quickly based on evolving situations and new information.

· Location 3415-3416

Waiting for the 100 percent right and certain solution leads to delay, indecision, and an inability to execute. Leaders must be prepared to make an educated guess based on previous experience, knowledge of how the enemy operates, likely outcomes, and whatever intelligence is available in the immediate moment.

· Location 3418-3420

Instead of letting the situation dictate our decisions, we must dictate the situation.

· Location 3472-3473

“Do you want to be seen as someone who can be held hostage by the demands—the threats—they are making? Do you want to be seen as indecisive?”

· Location 3503-3504

“As a leader, you want to be seen—you need to be seen—as decisive, and willing to make tough choices. The outcome may be uncertain, but you have enough understanding and information to make a decision,”

· Location 3505-3506

“These guys are cancers. Their destructive attitudes will metastasize within the team and spread to others. The quicker you cut them out, the less damage they will do, the less negativity they will spread, and, most important, the fewer people they will pull away with them.”

· Location 3509-3511

be aggressive and maneuver to get the best advantage over the enemy; to be decisive amid uncertainty.

· Location 3513-3513