in business I always recommend you stick with a collared shirt or blouse that is tucked in.

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The golden rule here is that the person wanting to show respect is the one who opens the door.

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The woman who is more junior in rank should be handling the door and walking out after the more senior woman.

Page 43 · Location 519-520

Make sure to roll your shoulders back, and keep your chin level so that it is parallel to the floor at all times. A chin that points upward implies that you’re daydreaming or even arrogant, and a chin that points down implies indifference or insecurity.

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Avoid using armrests. The moment you use armrests, you slowly start to relax and your spine begins to curve.

Page 47 · Location 583-585

Your back should not be touching the back of the chair.

Page 47 · Location 585-585

Remember, no elbows on the table . . . ever. Not at a desk, dinner table, or boardroom table.

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Being on time tells the person or people you are meeting that you respect their schedules.

Page 50 · Location 605-606

Being on time tells the person or people you are meeting that you respect their schedules. Being late shows a lack of consideration for other people and can be very frustrating if you are on the receiving end of a late business companion.

Page 50 · Location 605-607

Being on time tells the person or people you are meeting that you respect their schedules. Being late shows a lack of consideration for other people and can be very frustrating if you are on the receiving end of a late business companion. This also goes for conference calls, group chats, and Skype meetings.

Page 50 · Location 605-607

If it’s someone internally at your company who has asked for a meeting, you can show up to the meeting room on the dot of the time of the requested meeting.

Page 51 · Location 610-611

If you’re ever invited to a colleague’s home for something like a holiday party, and the invitation says 7:00 p.m., this is when you should never arrive even one moment early, as it’s a private home and you may catch your host still preparing. For a private home, I recommend showing up about ten minutes after the start time and always with a host gift in hand.

Page 51 · Location 611-614

What do you do if you’re running late and it is out of your hands? Follow the Meier Method for running late, which is for every minute you think you are going to be late, give two minutes’ notice. For example, if you are stuck in traffic and think you are going to be ten minutes late to a business lunch, you should give twenty minutes’ notice if possible

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becoming an effective communicator in business is crucial to your success.

Page 52 · Location 624-624

When you walk into someone’s office, sometimes you will be offered a glass of water and you should say yes! It helps both you and the person offering a moment to relax and acclimate before you jump into the meeting.

Page 52 · Location 627-628

When you walk into someone’s office, sometimes you will be offered a glass of water and you should say yes! It helps both you and the person offering a moment to relax and acclimate before you jump into the meeting. Water is also great to have if you get nervous. Make sure you take at least a sip or two so it looks natural and don’t ask for it and then just let it wastefully sit there untouched.

Page 52 · Location 627-629

When you’re attending a meeting at someone else’s office, be aware of the following: • Keep your personal phone out of sight • Never bring your own coffee or drink to someone else’s office; it creates garbage when you leave • Be aware that you are being observed at all times when with a client • Everything you say should remain professional not only in the meeting but also in the lobby, reception area, and restrooms. Even in elevators or when you have left the floor of the office you were visiting, you’re still on their turf and anything you say or do can be held against you!

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be professional no matter which method of communication you’re using.

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Q: Is there an order of whose email is put first in the recipient line when writing a group email? A: Yes! You always put the most senior name/email first, followed by any other emails in order of rank.

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recommend keeping emails as short as possible to keep the recipient’s attention. If you have actionable items or points you want to draw specific attention to, include a few bullets that stand out in the body of the email. Always include next steps in an email if possible.

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