Groups typically need a leader, otherwise there is a risk of conflict and indecision. And yet the leader will make wise choices only if they gain access to the diverse views of the group.

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When a decision has been made, and there is no turning back, dominance makes sense. Leaders need to galvanise their teams to get the job done. Dissent and diverse opinions are a distraction.

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People need to speak up, to offer rebel ideas, safe from the retribution of a leader who interprets such contributions as a threat.

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An environment is psychologically safe when people feel they can offer suggestions and take sensible risks without provoking retaliation.

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When a decision has been made, and there is no turning back, dominance makes sense. Leaders need to galvanise their teams to get the job done. Dissent and diverse opinions are a distraction. But when evaluating as opposed to executing decisions, or coming up with new ideas, dominance tends to collapse under the weight of its own contradictions. This is where a prestige dynamic is crucial. People need to speak up, to offer rebel ideas, safe from the retribution of a leader who interprets such contributions as a threat.

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Psychological safety was far and away the most important of the dynamics we found,’

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Most people feel more committed when they are given the opportunity to make a contribution.

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Most people feel more committed when they are given the opportunity to make a contribution. It strengthens motivation, boosts creativity and increases the potential of the entire organisation.’

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‘There is a time and place for prestige, and a time and place for dominance.

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‘There is a time and place for prestige, and a time and place for dominance. Wise leaders are able to pivot back and forth between the two.

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And even when discussion does start, the most senior person speaks last, another technique that protects diversity of thought.

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innovation.’39 Another technique is brainwriting. Like brainstorming, this is a way of generating creative ideas, but instead of stating the ideas out loud, team members are asked to write them down on cards, which are then posted on a wall for the rest of the group to vote on. ‘This means that everyone gets a chance to contribute,’

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brainwriting should have just one rule: nobody is allowed to identify themselves with their written contributions.

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‘By anonymising the contributions, you separate the idea from the status of the person who came up with it. This creates a meritocracy of ideas. People vote on the quality of the proposal, rather than the seniority of the person who suggested it, or to curry favour. It changes the dynamic.’

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the real choice is not between hierarchy and diversity, but about how to gain the benefits of

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the real choice is not between hierarchy and diversity, but about how to gain the benefits of both.

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When the environment is complex and uncertain, this is precisely when one brain – even a dominant brain – is insufficient to solve the problem. It is precisely when we need diverse voices to maximise collective intelligence.

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It is as if imagining living across national borders helps us to step beyond conceptual borders.

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we sometimes need to apply rebel ideas to our own lives.

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‘The thing about ideas is that they naturally inspire new ones. This is why places that facilitate idea-sharing tend to become more productive and innovative than those that don’t. Because when ideas are shared, the possibilities do not add up. They multiply.’

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